FAQ
Questions CSP teams ask before they introduce Boardmate.
Boardmate questions for corporate service providers, fund administrators, directors, board support teams, investment manager clients, and procurement reviewers.
It turns transcripts, board packs, notes, and reviewer feedback into formal minutes.
Lite clears backlogs. Companion carries agendas, packs, actions, approvals, and meeting history.
Reviewers comment on the draft. The chair or delegated owner decides what changes the minutes.
25 questions across 7 topics
Product and scope
Is there an extra charge for clients and contributors?
Clients and contributors can review minutes, give feedback and contribute to upcoming meetings at no extra charge.
How do Lite and Companion differ?
Lite focuses on historic meeting imports, drafting, review and export. Companion adds live meeting planning, collaborator requests, pack preparation, annual tasks, actions and circulation.
What can an invited collaborator see?
The meetings, published minutes and requests shared with them. Their invitation does not give access to the organisation’s wider fund records.
Does Boardmate connect to Zoom and Microsoft Teams?
Zoom and Microsoft Teams connect live meetings to Companion. Available transcripts become source material for draft minutes, with review and approval controlled by the meeting team.
Board support
Does submitting a report add it to the pack automatically?
No. The meeting team reviews the submission and chooses the version to accept. A linked action is closed by a separate decision.
When is a board pack marked as circulated?
After its circulation email is sent successfully. Preparing the email places it in Outbox for review and approval, with the reviewed PDF attached.
What does Boardmate change for board support?
It gives the team a visible pipeline for source readiness, drafting, review, chair decisions, regeneration, and export. The team can see what is waiting, what needs attention, and what is ready to file.
What source material does a batch need?
A useful batch usually includes the meeting list, transcripts or recordings, board packs, support notes, prior approved minutes, known exceptions, and separate reports when they matter to the minutes.
What if the source material is incomplete?
Preflight should make gaps visible before the draft is judged. The team can correct missing material, prioritise meetings that are ready, or include the gap in the evaluation decision.
Security and procurement
Is Boardmate enrolled in the Microsoft partner programme?
Boardmate Limited is enrolled in the Microsoft AI Cloud Partner Program under Partner ID 7146904.
When does security review happen?
Before real confidential files move. The first conversation can cover workspace access, reviewer links, data flow, subprocessors, retention, deletion, exports, and security review questions.
Do confidential board papers go through the contact form?
The contact form is for starting the conversation. Real sample material belongs in the agreed evaluation workspace after confidentiality, data handling, access, retention, and sample scope are settled.
Where do formal procurement answers come from?
The security, data-flow, access-control, privacy, and terms pages explain the first questions. Current security review detail comes from the Boardmate team on request.
Who is Boardmate Limited?
Boardmate Limited is a private limited company incorporated in England and Wales. The company number and registered office are listed in the footer for procurement notes.
CSP leadership
Where does the commercial case show up for a CSP?
It shows up in repeated work: first drafting, review chasing, redrafting, approval packaging, and follow-up across many funds. Lite can prove that case on a real backlog before Companion is considered for the live cycle.
Does this require a board portal replacement?
Boardmate can sit beside the existing portal and focus on minutes, review control, approval output, actions, and the live governance record.
Why would a senior team care beyond drafting speed?
The larger gain is staff capacity and client confidence. Experienced people spend less time rebuilding files and more time supervising judgement, exceptions, house style, and approval readiness.
Directors
What does a director experience?
The director receives a focused review route for the relevant draft. They can read, comment on passages, upload support, or confirm no comments without managing the wider workspace.
Who decides what changes the minutes?
The chair or delegated owner decides which feedback is accepted before regeneration. Reviewer comments are recorded as input, not automatic changes to the formal record.
What does the audit trail show?
It can show reviewer activity, comments, uploads, accepted feedback, regeneration steps, exports, and approval history. That gives the meeting record a clearer route than scattered Word versions and email replies.
Investment manager clients
What does an investment manager client gain?
They gain a CSP that can show current meeting history, approved minutes, open actions, annual task status, and approval position more readily. The value is confidence in the governance operation behind the fund.
Does Boardmate replace advisers or filing portals?
Advisers and filing portals still do the specialist work. Boardmate helps the CSP manage board-cycle tracking, minutes, review, approvals, actions, reminders, and governance memory around that work.
Evaluation
Can Boardmate be evaluated with a small batch?
Yes. Five to ten representative meetings is usually enough to test ordinary drafting, a complex meeting, a short or adjourned meeting, source gaps, reviewer behaviour, and house style.
What source material belongs in the first sample?
A CSV meeting list, recordings or transcripts, board packs, support notes, prior approved minutes, known exceptions, separate report files, and the person who decides which reviewer feedback changes the draft.
What should the team compare against?
Compare Boardmate against the real current process: source collection, first drafting, email chasing, scattered responses, manual redrafting, chair approval, DOCX handling, PDF circulation, actions, filing, and carry-forward.
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